Terms and Conditions

Terms of sale

At Renovation Kingdom we want our customers to find the products they want at the prices they expect. We also want all our customers to experience knowledgeable and friendly service to make their buying experience a pleasure.

When you shop at Renovation Kingdom we ensure that all ordered products are supplied in accordance with Australian Consumer Law and come with manufacturer warranties provided by Australia's leading brands.

In the event of a faulty item, warranty claims will be processed in accordance with the manufacturer's requirements and our obligations under the Australian Consumer Law. Please contact us if you need to lodge a warranty claim and we will assist you.

Title of goods does not pass to the customer until full payment is received and goods have been delivered or collected.

Pre-order terms

Pre-order products are items that are not currently available for immediate delivery and are being ordered in advance.

  • Pre-order products require full payment at the time of order.
  • The estimated arrival timeframe will be clearly displayed on the product page at the time of purchase.
  • Estimated arrival timeframes are provided in good faith and may be affected by manufacturing, supplier or freight delays.
  • Renovation Kingdom will provide customers with updates if there are significant changes to the expected arrival timeframe.
  • Pre-order products cannot be cancelled or refunded due to change of mind once the order has been placed, unless otherwise agreed by Renovation Kingdom.
  • If Renovation Kingdom is unable to fulfil a pre-order, customers will be contacted and provided with the appropriate options, including any refund rights available under the Australian Consumer Law.
  • Nothing in these pre-order terms limits or excludes any rights a customer may have under the Australian Consumer Law.

By placing a pre-order, customers acknowledge that they have read and accepted these pre-order terms and understand that the product will not be available for immediate delivery.

Promotions and sale terms

Promotional offers, discounts and sale pricing are subject to the following conditions:

  • RK Members may apply their valid RK Members discount code to receive an additional 10% off on top of promotional offers and sale pricing, unless otherwise specified.
  • RK Members discounts and other promotions are not applied to Caroma products.
  • Promotional offers and discounts cannot be applied retrospectively to previous purchases.
  • Clearance products are included in promotional offers unless otherwise specified.
  • All promotional offers are subject to availability and while stocks last.
  • Renovation Kingdom reserves the right to amend, extend or withdraw promotional offers at any time.
  • Discounts cannot be exchanged for cash or used as a credit towards future purchases.

Returns and exchanges policy

Please contact us within 7 days of delivery to inquire about returning goods for store credit, exchange or refund.

  • Changes or alterations to orders must be submitted and confirmed via email.
  • Changes to special orders must be made within 24 hours of order confirmation.
  • Exchanges are permitted within 7 days of delivery only if items are unopened, in original packaging, or deemed faulty.
  • Special orders (including Australian-made vanities, stone baths, shower screens and custom products) and clearance items are excluded from return or exchange.
  • A 30% restocking fee applies to returns due to incorrect customer choice.
  • Returned items must be in original packaging and original condition.
  • No exchanges will be accepted on installed products.
  • All goods must be inspected for damage or missing items within 24 hours of receipt; after this time, claims may not be accepted.
  • All products must be installed by licensed tradespeople, otherwise warranties may be void.
  • Pre-authorised returns must be returned to our warehouse during standard opening hours (Monday to Saturday, excluding public holidays).

Please inspect all goods within 24 hours of delivery. After this period, claims for damages may be subject to carrier or manufacturer conditions.

See also our Delivery Policy and Return and Refund Policy.

Spring Reno Sale terms

Spring Reno Sale: up to 70% off in-store and online

  • Enjoy up to 70% off selected products in-store and online during the Spring Reno Sale.
  • Free Sydney Metro delivery is available on eligible suburbs during the sale.
  • 50% off delivery is available to eligible metropolitan suburbs in Queensland, Victoria and South Australia.
  • Delivery offers apply to qualifying metropolitan areas only and exclude regional and remote areas.
  • RK Members discounts and coupon codes cannot be used in conjunction with the Spring Reno Sale.
  • All sale products and promotional offers are subject to availability and while stocks last.
  • Sale pricing and delivery offers cannot be applied retrospectively to previous purchases.
  • Renovation Kingdom reserves the right to amend, extend or withdraw the promotion at any time.

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