Answers to the questions we are asked most often about our showrooms, delivery, returns and pricing. If you cannot find what you need, contact us and our team will help.

Where are your showrooms and when are they open?

We have two Sydney showrooms: North Parramatta at 9 Barney St (off Church St), North Parramatta NSW 2151, and Taren Point at 61-63 Alexander Ave, Taren Point NSW 2229. Both are open 7 days: Monday to Friday 9am to 5.30pm, Saturday 9am to 4pm and Sunday 10am to 4pm (showroom only, warehouse closed).

Is parking available at the showrooms?

Yes. Both the North Parramatta and Taren Point showrooms have ample on-site parking for visitors.

What products can I see in the showrooms?

Both showrooms display a wide range of bathroom and home renovation products, including vanities, tapware, baths and spas, showers, basins, toilets and bidets, kitchen and laundry products, bathroom accessories, and heating and ventilation.

Can I book a consultation before I buy?

Yes. We offer a free 1 hour one-on-one showroom consultation with a Renovation Kingdom bathroom expert, available Monday to Friday at either showroom. If you place an eligible order after your consultation and spend $2,000 or more, you receive $200 off that order. There is no minimum spend to book. Book a consultation.

Do you deliver Australia-wide?

Yes, we ship our products Australia-wide. Promotional free delivery, when offered, applies to Sydney Metro addresses only; standard delivery rates apply to NSW regional and interstate locations. See our Delivery Policy.

Where will my order be delivered to?

Goods are not delivered inside private residences. Delivery is limited to a garage or carport, or a ground floor entrance provided there are no stairs or access restrictions. Stone bath deliveries are drop-off only.

What are the conditions for promotional free Sydney Metro delivery?

During promotional periods where free delivery is offered, it applies to Sydney Metro addresses only and is a ground floor drop-off by a one-person delivery service (driver only). Goods are not carried upstairs or into multiple levels of a property.

Can I pick up my order?

Yes. Our warehouse team will contact you once your order is ready for collection or delivery. A pick-up time must be booked before you arrive using the booking link we provide; collections without a confirmed booking may experience delays due to warehouse scheduling.

Are the product weights and dimensions exact?

Weights and dimensions provided for products are approximate and may vary slightly. Customers are responsible for verifying final product measurements prior to installation.

What is your returns and exchanges policy?

Contact us within 7 days of delivery to inquire about returning goods for store credit, exchange or refund. Exchanges are permitted within 7 days of delivery only if items are unopened and in original packaging, or deemed faulty. A 30% restocking fee applies to returns due to incorrect customer choice. Special orders (including Australian-made vanities, stone baths, shower screens and custom products) and clearance items are excluded from return or exchange, and no exchanges are accepted on installed products. See our Return and Refund Policy.

What should I do if my order arrives damaged or items are missing?

Inspect all goods for damage or missing items within 24 hours of receipt and contact us straight away. After this time, claims may not be accepted or may be subject to carrier or manufacturer conditions.

What happens if a product is faulty?

All products are supplied in accordance with Australian Consumer Law and come with manufacturer warranties. Warranty claims are processed in accordance with the manufacturer's requirements and our obligations under the Australian Consumer Law. Contact us to lodge a warranty claim and we will assist you.

Do products need to be installed by a licensed tradesperson?

Yes. All products must be installed by licensed tradespeople, otherwise warranties may be void.

What is a pre-order product?

Pre-order products are items not currently available for immediate delivery that are ordered in advance. They require full payment at the time of order, and the estimated arrival timeframe is shown on the product page. Estimates are provided in good faith and may be affected by manufacturing, supplier or freight delays. Pre-orders cannot be cancelled or refunded due to change of mind once placed, unless otherwise agreed by Renovation Kingdom. See our Terms and Conditions.

Do you price match?

Yes. If you find the same stocked item at a lower advertised price elsewhere, contact our team and we will match the price or beat it where possible. Drop by one of our stores, or contact us by email or phone. See our Price Guarantee.

Can I use an RK Members discount during a sale?

RK Members may apply their valid RK Members discount code for an additional 10% off on top of promotional offers and sale pricing unless otherwise specified, but not on Caroma products, and not in conjunction with the Spring Reno Sale. Discounts cannot be applied retrospectively or exchanged for cash. See our Terms and Conditions.