Return and Refund Policy

Returns and exchanges policy

Please contact us within 7 days of delivery to inquire about returning goods for store credit, exchange or refund.

• Changes or alterations to orders must be submitted and confirmed via email.
• Changes to special orders must be made within 24 hours of order confirmation.
• Exchanges are permitted within 7 days of delivery only if items are unopened, in original packaging, or deemed faulty.
• Special orders (including Australian-made vanities, stone baths, shower screens and custom products) and clearance items are excluded from return or exchange.
• A 30% restocking fee applies to returns due to incorrect customer choice.
• Returned items must be in original packaging and original condition.
• No exchanges will be accepted on installed products.
• All goods must be inspected for damage or missing items within 24 hours of receipt; after this time, claims may not be accepted.
• All products must be installed by licensed tradespeople, otherwise warranties may be void.
• Pre-authorised returns must be returned to our warehouse during standard opening hours (Monday to Saturday, excluding public holidays).

Please inspect all goods within 24 hours of delivery. After this period, claims for damages may be subject to carrier or manufacturer conditions.

Faulty items and warranty claims

All ordered products are supplied in accordance with Australian Consumer Law and come with manufacturer warranties provided by Australia's leading brands.

In the event of a faulty item, warranty claims will be processed in accordance with the manufacturer's requirements and our obligations under the Australian Consumer Law. Please contact us if you need to lodge a warranty claim and we will assist you.

Pre-order products

Pre-order products cannot be cancelled or refunded due to change of mind once the order has been placed, unless otherwise agreed by Renovation Kingdom. If Renovation Kingdom is unable to fulfil a pre-order, customers will be contacted and provided with the appropriate options, including any refund rights available under the Australian Consumer Law. See our Terms and Conditions for the full pre-order terms.